The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Estimate requirements of removals jobs
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An accurate and complete inventory is taken which records all furniture and effects to be removed Completed |
Evidence:
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The type of goods to be moved is accurately defined so that appropriate arrangements for fragile or dangerous good can be made, following workplace procedures and legislative requirements Completed |
Evidence:
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The job requirements are estimated in relation to the size of the van, the amount of time required, labour required, hazards involved, and other resources needed to complete the job Completed |
Evidence:
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Job costs are calculated on the basis of volume, time and distance Completed |
Evidence:
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Interact with customers regarding removals
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Customer requests and queries are courteously handled both face-to-face and on the telephone Completed |
Evidence:
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Customers are appropriately briefed in relation to the organisational details, legal liability, insurance and contractual details of the removals job, following workplace procedures Completed |
Evidence:
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Personal contact with the customer is maintained during and following the removal to ensure customer's needs are satisfied and any concerns are addressed Completed |
Evidence:
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Prepare documentation for removals job
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A job quotation is documented and submitted to the customer as required, following workplace procedures Completed |
Evidence:
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The removal is scheduled and booking staff are informed as required Completed |
Evidence:
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The removal job is audited against the pre-job estimates and recommendations for improvements made if appropriate Completed |
Evidence:
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